We accept returns of our goods that are unused and in brand new condition with the original packaging intact within 30 days of purchase. If your item(s) meets these criteria, please contact our team here to organise the return. Please note that you are responsible for return shipping costs.
Refunds on returns will be given only on the purchase price (shipping and handling are non-refundable).
THE RETURN PROCESS
Email us here, with your order number and the reason for your return request. Once MAXTRAX NZ has confirmed the return request, we will advise you to ship the item packed in the original packaging to our Auckland based workshop along with a copy of the proof of purchase and/or the original packing slip.
Once we receive your return, we will inspect the returned item and if approved MAXTRAX NZ will explore suitable options. Return options include replacement, repair or refund. When a refund is due this will be issued to the original form of payment. It may take 3-5 business days for this refund to reflect on your bank statement once we approve the product return.
Please feel free to contact our team with any questions here.