MAXTRAX Recovery Boards come with a Lifetime Warranty against manufacturing defects. Subject to the Limitations on Refunds/Replacements at Clause 3 below, if the Product/s, when used in accordance with the "Instructions for Use" provided with the Product/s, fails due to defective manufacture, we will replace it at no cost to you.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product/s repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is given in addition to other rights and remedies of the consumer under the Australian Consumer Law.These terms and conditions do not exclude, restrict or modify the application of any provision, the exercise of any right, or the imposition of any liability under any statute (including Australian Consumer Law).
If the Product/s is found, upon inspection by us, to be defective and covered by our warranty, we will arrange for a replacement or refund (as applicable), normally within 7 working days of receipt of the Product/s (this may take longer in some cases). Subject to your non-excludable rights under the Australian Consumer Law and this warranty, MAXTRAX expressly excludes any liability for consequential loss, incidental or indirect damages (including but not limited to damages for loss of profits and business interruption) due to a defect of the Product/s. In particular any loss or damage caused to any equipment or accessories used with the Product/s or any loss resulting from a delay in repair or replacement are excluded to the extent permitted by law.
If the damage to your MAXTRAX looks similar to this, we're sorry but it is NOT covered by our Warranty.
The damage depicted in the photo below was caused by wheel spin which resulted in the burning and/or melting of the teeth. This is NOT in line with our Instructions for use and is NOT a fault with the Product, it is 'operator error'.
Please email the details of your warranty claim here. Warranty claims should include the following details
If your warranty claim is approved, re-pack the entire Product/s ready for shipping and arrange for the Product/s to be returned to us at MAXTRAX, 47 Griffin Crescent, Brendale Queensland, 4500. We will refund your freight costs only for the return of any Product/s which is covered by our warranty and the freight costs included in your original invoice (Freight Costs) if the: Product is returned in accordance with the Procedure for Warranty Claims in this Clause; or Return is due to an error on our part, less the Freight Costs of sending the replacement Product/s. We will not refund Freight Costs where you have returned Product/s which are not covered by our warranty, or you have not complied with the Procedure for Warranty Claims in this Clause. If we send you a replacement Product/s, and you have already been refunded for the Freight Costs included on your original invoice, we will charge you separately for the Freight Costs of sending the replacement Product/s.
We cannot accept the return of any Product that has been used, unless it is defective and returned in accordance with the procedure outlined above.
If a Product is returned in the following condition/s, this warranty will not apply.
We will charge you an administration fee and return the item to you at your expense.
We will also offer to replace the Product/s at your cost.